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Terms and Conditions

Welcome to www.israt.com.bd!

These terms and conditions outline the rules and regulations for the use of ISRAT SUPER SHOP's Website, located at https://www.israt.com.bd/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use www.israt.com.bd if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of bd. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Registration

You must complete the customer registration process through the site before placing an order for product through the site.

You may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the site. You may not have more than two accounts ore delivery address.

If you choose to use a workplace email address for your account or to access the site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

Placing an Order for Products

You may order products by selecting and submitting your order through the site.

Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the site.

You agree to provide us with current, complete and accurate details when asked to do so by the site.

Cancellation Policy

We reserve the right to accept or reject your order for any reason, including if the requested product is not available if there is an error in the price or the product description posted on the site or an error in your order. We also reserve the right to cancel any order without giving any reason(s). We also have the right to suspend or remove a user account without giving any notice or justification to the user. We will keep every unverified order (both Cash on Delivery & Pick from Store) for 24 (Twenty Four) hours and make several attempts to verify. If there is no response, after that time the order will be automatically cancelled.

Delivery of Products

We will only deliver products ordered through the site to a location where we provide delivery services. You may obtain further information on the site about our delivery time frames and how we deliver your products.

We will deliver the products to the front door at the relevant delivery address. If you ask us to deliver inside a premise or building at the delivery address, our delivery concern persons’ are strictly instructed not to go inside or any place except the front door.

If you are not the person collecting your ordered items, then your representative must provide us with proof of their identity. You acknowledge that we may record the details of any identification provided in relation to the collection of products.

Refund Policy

If you have made online pre-payment/card payment against your order, and there are product/s which is/are not available in stock, we will offer you product replacement options within the same price range. If for any reason, you decline to take product replacements, then the order will be cancelled and we will start the refund process. We also don't process any partial refund.

Please make sure to make your refund request by calling our Customer Service on 01975215002. (Between 9 am - 9 pm every day). Israt Super Shop Online will retain full right over the refund payment medium, given that it reaches you the incorrect amount. The refund process will usually take approximately 15 banking days to complete from the refund request date. That means you will receive your refund within 15 banking days of conveying the refund request through our Customer Service helpline. While giving a refund to bKash and Nagad payment 2% processing fee will be deducted from the amount.

Perishable Product Price Policy

For all kinds of perishable products such as vegetables, meat, mutton, chicken, duck, turkey, fishes, eggs, milk, rice, etc. price and offers will vary based upon users specify selected locations, zone, area, locality. So it is advised to log in with your concerned location and check the offer price before check out to avoid any kind of confusion.

Product Promotions Policy

Please note that the delivery of promotional products or products with a special offer is subject to stock availability. If the product is out of stock, then we request you to replace it with another product which is in stock. You may also cancel the order if you want.

Basket Value Offer Policy

Basket Value Offer means if a user orders a certain purchase limit then the user will get a certain offer.

Basket Value (Certain Purchase Limit) offers are subject to a fixed number of coupon limit usage and campaign timeline availability.

Which means whenever a certain number of coupon limit or campaign timeline expires our coupon code will be expired automatically.

Again, if a certain number of coupons are used before the campaign timeline it will be expired automatically.

Basket Value Offer Limitation

All Basket Value Offer Can't be activated for – any kind of oil products, Powder Milk, Tobacco products, Baby Foods and any kind of 3rd Party products (non-grocery) Category.

Please be informed all the basket value (Certain Purchase Limit) offer is not applicable during Weekend offers and any special day offer durations.

Such as basket value offers are not active during Fridays, Saturdays, Sundays (weekend offer)

Super Saver Tuesday offers can be for Dhaka locations.

Free Delivery Disclaimer

To avail free delivery service without Cash on Delivery options you need to have minimum basket value which applicable in the campaign timeline. This will only be applicable when free delivery promotion will be offered.

However, we have specific conditions for free delivery, please contact us for details.

Customer Service on: 01975215002

All Offer Modality

During any promotions duration, one registered mobile number can only avail offer for once.

All Offers Can't be activated for – Tobacco products, Baby Foods, any kind of 5 or 8 litre oil products and any kind of 3rd Party products (non-grocery) Category.

All offers can be availed along with other partner offers such as cashback offers any mobile wallets (bKash, Upay, Nexus etc.) and any Bank or Financial Institutions etc.

ISRAT SUPER SHOP Online authority holds the exclusive rights for any product purchase limits or changes in any terms and policies any time.

Order Policy

There will be order limits set for certain products to ensure every customer can avail of the necessary products for daily consumption. ISRAT SUPER SHOP Online is not a marketplace for business to business (B2B) transactions. It is instead an online shopping platform for personal consumption and usage. Thus, we highly discourage shopping with reselling or commercial motives.

Return Policy

The following are the conditions for product returns:

  • Customers can return the grocery products within the same day from the purchase date; only if the defective product is delivered.
  • Perishable products such as vegetables, meat, mutton, chicken, duck, turkey, fishes, eggs, milk, rice are not returnable after delivery which is received by the customer and accepted.
  • We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, ISRAT SUPER SHOP Online authority will not liable for any future claim.
  • After customer consent or signature at the delivery slip; ISRAT SUPER SHOP Online has the right to cancel any refund or return request.
  • Customers can return the products of ISRAT SUPER SHOP within the same day from the purchase date.
  • Customers can return the products such as Mobile, Kitchen appliance Laptop, Electronic gadgets within 7 days from purchase date.
  • If a product found broken, unwrapped or used; then the customer must inform the Customer Service immediately after receiving it. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  • For device-related issues, the warranty policy/terms and conditions of the concerned company/brand/third party will be applicable. In this case, ISRAT SUPER SHOP's will have no liability.
  • The product must be unused, unwashed, and without any flaws.
  • The product must include the original tags, user manual, warranty cards, freebies and/or accessories.
  • The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of ISRAT SUPER SHOP Online packaging, it must be returned in the same condition with the return shipping label attached.
  • We encourage our customers to cross-check each and every item while the delivery man is present at your premises, if the customer is not receiving the products then the responsible person who is receiving the product is responsible to give signature at the delivery slip.
  • If the product price and website price is mismatched/excess price, we request you to notify us within 24 hours from the receiving time.
  • The customer must contact the Customer Service on 01975215002 (between 9 am - 9 pm every day) for any kind of return if required.
  • ISRAT SUPER SHOP Online has all the rights to decide to give return or refund for any kind of request.

Cookies

We employ the use of cookies. By accessing www.israt.com.bd, you agreed to use cookies in agreement with the ISRAT SUPER SHOP's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, ISRAT SUPER SHOP and/or its licensors own the intellectual property rights for all material on www.israt.com.bd. All intellectual property rights are reserved. You may access this from www.israt.com.bd for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.israt.com.bd
  • Sell, rent or sub-license material from www.israt.com.bd
  • Reproduce, duplicate or copy material from www.israt.com.bd
  • Redistribute content from www.israt.com.bd

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. ISRAT SUPER SHOP does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of ISRAT SUPER SHOP its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, ISRAT SUPER SHOP shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. ISRAT SUPER SHOP reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant ISRAT SUPER SHOP a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link:

  1. is not in any way deceptive;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and
  3. fits within the context of the linking party's site.

We may consider and approve other link requests

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that:

  1. the link would not make us look unfavorably to ourselves or to our accredited businesses;
  2. the organization does not have any negative records with us;
  3. the benefit to us from the visibility of the hyperlink compensates the absence of ISRAT SUPER SHOP; and
  4. the link is in the context of general resource information.

These organizations may link to our home page so long as the link:

  1. is not in any way deceptive;
  2. does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and
  3. fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to ISRAT SUPER SHOP. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of ISRAT SUPER SHOP's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any